COLLECTION OF PERSONAL INFORMATION 

We collect personal information from you when you inquire about our services, purchase our services, join our mailing list, or otherwise voluntarily submit information to us. This personal information may include your name, address, birth date, telephone number and e-mail address. Your payment information is submitted directly to our payment vendors, by either you or us, and is never stored by us. We automatically collect other information when you use the Website in order to improve the Website and analyze how it is used, including your IP address, browser type, operating system, activity on the Website, search string to access the Website (if any) and related metadata.

USE OF PERSONAL INFORMATION 

We may use your personal information to fulfill your purchase orders, provide our services to you, provide customer support to you, analyze how our services are being used, manage our business operations, include you in marketing and promotional activities from which you can opt out, work with third-party service providers to conduct the activities outlined in this section, or perform another function for which you have consented to the use of your personal information. 

DISCLOSURE OF PERSONAL INFORMATION 

We will never sell or license your personal information under any circumstance. We may disclose your personal information to a third party where the disclosure is necessary to perform a function for which we collected the information; where it is necessary to manage our business; where you have previously consented to the disclosure or would reasonably expect us to disclose the information for a specific purpose; where we are legally required or authorized to make the disclosure; or where we believe the disclosure is necessary to enforce our legal rights, prevent unlawful activity, report a suspected crime, prevent injury to life or health, or co-operate with a law enforcement investigation into suspected unlawful activity. 

YOUR CONSENT 

When you provide us with personal information, you consent to our collecting, using and disclosing it for the purposes outlined in this Policy. We will ask you for your express consent or give you an opportunity to opt out before we use your personal information for marketing and promotional activities. You may withdraw your consent for us to collect, use and disclose your personal information for any purpose at any time by contacting us at fitnessresetinfo@gmail.com You may opt out of our marketing and promotional emails using the unsubscribe link in every email. Please note that if you opt out or withhold/withdraw your consent, you may be unable to take advantage of certain services that we offer. 

OUR SECURITY MEASURES 

We use reasonable measures to protect personal information from loss, misuse and unauthorized access. For example, we restrict access to our devices and accounts to authorized personnel, physically secure our devices, and destroy personal information when we no longer need it and are no longer required by law to store it. We cannot guarantee that our security measures will prevent information loss, security breaches or unauthorized use of personal information. We also cannot guarantee the security of information we receive via the Internet or store on Internet servers. We may store your information on servers outside of Canada, where it will be subject to the laws of the country in which it is stored. 

YOUR ACCOUNTS WITH THIRD PARTIES 

When you purchase our services online or in-person, you are required to create an account with a third-party service provider such as Momence. Your account and payment information will be processed and stored by these third-party service providers. We do not store your payment information. You are responsible for keeping your account(s) upto-date, for maintaining the confidentiality of your account(s), and for all activity that occurs under your account(s). 

THIRD-PARTY ACTS OR OMISSIONS 

We may use third-party service providers as outlined in this Policy and provide access to third-party websites for your convenience. We are not responsible for the websites, privacy policies or privacy practices of such third parties, including any disclosure of your personal information by such third parties. We note that third parties may store your information on servers outside of Canada where it will be subject to the laws of the country in which it is stored. Your use of such third-party services and websites is at your own risk and will be subject to the privacy policies of those third parties. We encourage you to review the privacy policies of the third-party service providers we use regularly, listed below, so that you can make an informed decision about whether to disclose your personal information to us: 

a) Website host: Hostinger: https://www.hostinger.com/legal/privacy-policy

b) Payment vendor: Stripe: https://stripe.com/en-ca/legal/privacy-center

c) Payment vendor: Stripe via Momence: https://momence.com/webflow/documents/privacy-policy.pdf

d) Marketing email provider: Momence: https://momence.com/webflow/documents/privacy-policy.pdf

e) Email service provider: https://policies.google.com/privacy?hl=en-US

COOKIES 

The Website uses cookies (small data files) to collect anonymous traffic information about how the Website is used, accessed and navigated. This information cannot be used to identify you on its own. The cookies are stored on your device and in log files for the Website. You may remove or block cookies using the settings in your browser, but this may impact your ability to take full advantage of the features available on the Website. 

CHILDREN AND MINORS 

We direct this Website and our services towards people who are at least the age of majority in Ontario, or whose parent/guardian has otherwise consented to their use of the Website or our services. We do not knowingly collect personal information from individuals under the age of majority in Ontario, Canada. If you are a parent or guardian who has learned that your child has provided personal information to us without your consent, you can ask us to remove such information from our records by contacting us at fitnessresetinfo@gmail.com 

HOW TO CONTACT US 

If you have any questions or concerns about this Policy, please contact our designated Privacy Officer, Krystal Schouten at fitnessresetinfo@gmail.com We will endeavour to give you access to any of your personal information under our control upon request. We will consider and respond to any complaints about our privacy practices or requests to amend personal information that is not up-to-date, accurate or complete. 

Effective date: July 24, 2024, Last updated: July 24, 2024